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Privacy Policy

Table of Contents

Thank you for utilizing our products and services. We value your privacy and the trust you place in us. This privacy policy, mandated by relevant data protection laws, elucidates the when, how, and why concerning the processing of personal data for our associated websites, customer support, and communication linked to Salient Systems. It also outlines your choices and rights regarding this information. Please review it carefully, as understanding how we collect and process your personal data is crucial.  

Below is a condensed overview of the details within this privacy policy. This summary aims to facilitate comprehension of the policy and is not a substitute for reading the entire document. 

Information Collection for Salient Systems:  

If you need assistance and reach out to us, we retain necessary information to respond and support you. 

Utilization and Purpose of Personal Data:  

We employ your information to support website functionalities, verify your account, maintain security measures, and enhance user experience. 

Information Sharing:  

We disclose your data to third parties only when necessary for service provision or as required by court order, authority, or legal obligation. Third-party services are utilized exclusively for data processing or storage purposes as outlined in this privacy policy. In certain legal situations, personal information disclosure may be mandatory. 

Data Processing Location:  

Our servers are situated in the U.S. Customer support personnel, engineers, and other relevant teams operate from our offices in the U.S. 

Data Retention:  

We monitor visitors and prospect interactions on our website and landing pages through the placement of cookies on browsers. These cookies are established to recollect preferences, such as form field values for returning visitors. Additionally, a cookie is set for logged-in users to preserve sessions and remember preferences. 

Rights Regarding Personal Data:  

Depending on your country of residence, you may possess certain rights regarding your personal data. These rights may include access to, receipt of a copy of, deletion of, or objection to the processing of your data. 

Contact Information: For inquiries regarding this privacy policy, our handling of personal data, or to exercise your rights, please contact us via email at:  

info@salientsys.com 

Salient Systems, a U.S. corporation with registered and business offices at NorthTech Business Center, 4616 W. Howard Lane Bld. 1, Suite 100, Austin, TX 78728, respects your privacy and provides you with this Privacy Policy (“Privacy Policy”) so that you may understand the ways in which we, acting as a data controller under the GDPR, do and do not use the information you transmit when accessing and using the website, platforms, software services, and related services (hereinafter the “Website” and “Services” respectively).  

Please note that confirmation of having read and understood this Privacy Policy (and confirmation of acceptance of our Terms of Use) is required to access and use the Website. 

Definitions 

“Applicable Data Protection Legislation” means any legislation in force from time to time, including the General Data Protection Regulation (“GDPR”) 2016/679 of April 27th, 2016, such legislation which implements Directive 2002/58/EC and all other applicable laws and regulations that may apply to the processing of Personal Data.  

“Personal Data” shall mean any information relating to a Data subject; an identifiable person is one who can be defined, directly or indirectly, notably by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Contact data and Service Data are Personal Data.  

“Contact Data” means any names, phone numbers, e-mail addresses and certain financial details held within commercial systems to conduct the Parties’ relationship management and billing transactions between the Parties;  

“Controller”, “Data Subject”, “Personal Data”, “Process/Processing” and “Processor”, shall have the same meaning as in the GDPR and data privacy laws in your jurisdiction, if applicable.  

“Service Data” means any Party’s Personal Data (that is not Contact Data) held within the Parties’ systems, applications or databases and that may be accessed, processed, used or stored as a consequence of performing the services under the applicable agreement.  

“Third Country” means a country that is: (i) outside of the European Economic Area; and (ii) not the subject of a formal decision by the European Commission, made pursuant to Article 45 (1) of the GDPR, stating that that country ensures an adequate level of protection for personal Data. 

Collection of information

We employ cookies on www.salientsys.com and www.salientsys.com/support to deliver essential functions and enhance user experience.  

About cookies 

A cookie is a file with an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. This identifier is sent back to the server each time the browser requests a page.  

A cookie is a small text file that is downloaded onto your device (e.g. computer or smartphone) when you access a website. It allows the website to recognize the device and store information about your preferences to make your visit more efficient and enjoyable. Salient uses cookies and similar technologies that are necessary for the functionality of the website.  

Types of cookies we use 

Cookies may be “persistent” or “session” cookies. Persistent cookies remain valid until their expiry date, while session cookies expire at the end of the user session.  

Our cookies serve various purposes: 

    • Strictly necessary cookies: Essential for navigating the website and utilizing basic features including login information. 
    • Analytics and statistics cookies: Provide analytical information and statistics for website usage and services. 
    • Preference cookies: Enable specific functions, such as language preferences. 
    • Third-party cookies: Provided by third parties. Note that this Cookie Policy excludes, and we are not liable for, third-party cookies. Consult the privacy and cookie policy of such providers. 

Managing cookies 

Most browsers allow you to refuse or delete cookies. Methods vary by browser and version. Refer to these links for up-to-date information on blocking and deleting cookies: 

Use of information – Purpose, legal basis and retention policy 

Salient Systems will use information about you for the following purposes in accordance with applicable laws: 

Personal Data  How and why, we use this data  Legal bases and retention times 
IP address  Provide a customized experience  Necessary to perform our contract with you to provide the services. This is in compliance with Article 6(1)(b) of the GDPR. 
Diagnostics information including server and/or workstation specifications, product / error screenshots, login credentials, or other error details.  Provide customer and technical support to solve enquiries; provide troubleshooting support; reproduce or identify bugs and/or service errors; assist with any product or service-related issues you might experience  Necessary to perform our contract with you to provide the services and support. This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR. 
Analytics Data  Provide a customized experience  This is in compliance with Article 6(1)(f) of the GDPR. 
Account Logins  Provide a customized experience  This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR. 
Title  Provide a customized experience  This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR. 
Organization Name  Provide a customized experience  This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR. 
Organization Address  Provide a customized experience  This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR. 
First and Last Name  Provide a customized experience; Providing, operating, improving, and maintaining our products, features, and services; enabling you to manage your account(s).  This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR. 
Email Address  Providing, operating, improving, and maintaining our products, features, and services; enabling you to manage your account(s); sending technical notices, updates, and security alerts; sending support and administrative messages; sharing news and information about our products; providing software updates; sending confirmations and important information about your account, products, purchases, subscriptions, login and warranties  This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR.
Phone Number Provide a customized experience; sending support and administrative messages; sending confirmations and important information about your account, products, purchases, subscriptions, login and warranties This is in compliance with Articles 6(1)(b) and 6(1)(f) of the GDPR.
Processing this information is necessary for:
    • The performance of a contract to which you are a party to support the operation of the services we provide including our website; to facilitate the delivery of requested products and services; to enable maintenance and updates of our products and services under Article 6(1)(b) of the GDPR. 
    • Providing advertisements if you have consented to such email correspondence pursuant to Article 6(1)(a) or if legitimate interests apply as a legal basis pursuant to Article 6(1)(f) of the GDPR. 
    • Improving our services in accordance with Article 6(1)(f) of the GDPR (“the balancing-of-interest rule”). 
    • Accessing your equipment to assist with troubleshooting; to collect crash reports or other diagnostic details to identify, reproduce, or resolve an issue with your consent. Consent to access your equipment will always be clear and separated from other information. 
We only process your information to the extent necessary to achieve the purposes for which the information has been collected. 

Storage of Personal Data

In addition to the retention periods outlined above, Salient Systems may retain personal data to establish, exercise, or defend a legal claim or to comply with applicable laws, including accounting regulations. Furthermore, Salient Sytems will:

  • Ensure that their employees, as well as employees of their affiliates and subcontractors involved in the performance of agreements with you, adhere to the provisions of the agreement.
  • Implement all reasonable technical and organizational measures to safeguard your Personal Data against accidental or unlawful destruction, loss, unauthorized alteration, communication, or access.
  • Where necessary, inform you of any unauthorized access, disclosure, use, modification, or destruction of your Personal Data.

Information Shared with Third Parties

As a general policy, we refrain from sharing Personal Data that directly identifies you (such as your name or email address) with independent third parties without your consent, unless mandated by law or deemed reasonably necessary to enforce our rights, property, or operations, or to safeguard our users or third parties. We may share anonymous or aggregated information, or other data that does not directly identify you, with third parties. 

To fulfill the contract between Salient Systems and you, including providing you with Website Services, your Personal Data may be processed on servers located outside your country of residence. Regardless of server location, we implement appropriate measures to safeguard your rights in accordance with this Privacy Policy. 

Notwithstanding the above, we may share information about you with certain third parties based on the legal bases outlined in Articles 6(1)(a), 6(1)(b), 6(1)(c), and 6(1)(f) of the GDPR as follows: 

– Third-Party Agents and Contractors:  

We may share information about you with third-party agents and contractors to provide Website services, for ongoing development, analytical purposes, backtrace crash reporting analysis functionality, etc. Information will only be provided to such third-party agents and contractors for the performance of their specific tasks for us and in accordance with this Privacy Policy, and not for any other purposes. It is ensured that such third-party agents and contractors maintain an adequate level of protection of Personal Data in accordance with all Applicable Data Protection Legislation and/or through agreements with us. 

– Third Parties:  

When required by applicable law, rule, regulation, legal process, during negotiations of mergers and acquisitions, sale of company assets, financing, or acquisition of all or a portion of our business by another company, where Personal Data submitted to us may be transferred to the acquiring entity. 

– Courts, Law Enforcement Agencies, Legal Authorities, etc.:  

When ordered or requested by courts, legal authorities, etc., and necessary for us to comply with applicable laws, or to protect our rights, in defense in lawsuits, property, or safety of Salient Systems, the Website, end users, etc. 

– Analytics:  

If a user voluntarily shares their website usage data with us to enhance the user experience, their data will be anonymously shared with our analytics platforms. Users can opt-out at any time. 

Payment Information

Salient Systems adheres to strict data protection measures, including not retaining credit card information. We do not sell, transfer, or share customer data with third parties unless necessary for the operation of our business. In instances where information is required for specific services, such as order processing and payment handling, it may be transferred to third-party agents. 

To access premium website functions, cosmetic items, and features, users may need to pay fees. During such transactions, platform/service providers, including PayPal, may request Personal Data like full name, billing address, email address, and credit card information. It’s important to note that users must be of legal age as per their country’s laws to make purchases. Minors may access and use the website with parental or legal guardian consent. 

Upon successful entry of credit card information and completion of the order process, a purchasing account will be established and maintained. The platform/service providers, including PayPal, will utilize the provided information to process orders, send email order confirmations, facilitate future purchases, and manage refunds, ensuring a seamless customer experience while safeguarding sensitive data. Salient Systems does not store credit card information after transactions are completed. Please see PayPals Privacy Policy for more details. 

Security

Salient Systems is dedicated to safeguarding and preserving your privacy. We have implemented appropriate measures to protect the Personal Data we collect, ensuring its confidentiality, security, and integrity. Personal Data is stored in secure operating environments that are inaccessible to the public and are only accessible to authorized employees and contractors. We have also established security protocols to prevent the loss, misuse, and alteration of the information under our control. However, it’s important to note that perfect security does not exist. While we strive to protect Personal Data, we cannot guarantee the security of any information transmitted to us through or in connection with the Website, stored on our systems, or stored on our service providers’ systems. 

Please be aware that Salient Systems may include links to other websites and services operated and hosted by third parties, which may have their own information collection practices. These other websites and services are governed by their own privacy policies, which may differ significantly from Salient Systems’ policies. Visitors to these other websites and services are encouraged to review their respective privacy policies and information collection practices. 

Any unauthorized collection or misuse of User Content or information provided on the Website is a violation of our Terms of Use and should be reported to Salient Systems at info@salientsys.com. 

Your Choices and Controls

Under the GDPR, individuals have the following rights regarding Personal Data:

    • Right to Request Access:
      • You may request access to processed Personal Data in accordance with Article 15 of the GDPR. This includes confirmation as to whether or not Personal Data concerning you are being processed and access to the following information:
        • Purposes of the processing. 
        • Categories of Personal Data concerned.
        • Recipients or categories of recipients to whom the Personal Data have been or will be disclosed.
        • Envisaged period for which the Personal Data will be stored.
        • Right to request rectification, erasure, or restriction of processing.
        • Right to lodge a complaint with a supervisory authority.
        • Existence of automated decision-making, including profiling.
        • If Personal Data are transferred to a third country or international organization, you have the right to be informed of appropriate safeguards pursuant to Article 46 of the GDPR. 
    • Right to Object:
      • You have the right to object to the processing of Personal Data based on the balancing-of-interest rule in Article 6(1)(f) of the GDPR.  
      • You may also object to the processing of your Personal Data for direct marketing purposes at any time.
    • Right of Correction and Erasure:
      • You have the right to have inaccurate Personal Data corrected. 
      • You have the right to have your Personal Data erased under certain conditions specified in Article 17 of the GDPR. 
    • Right to Restriction:
      • You have the right to obtain restriction of processing in certain circumstances, as stated in Article 18 of the GDPR. 
    • Right to Withdraw Consent:
      •  If consent is required for the processing of your Personal Data, you have the right to withdraw your consent at any time. 
    • Right to Data Portability:
      • You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. 

Changing or Removing Account Information

Access and control over most Personal Data on the Website are readily available through the profile editing tools. You may modify most of your profile information at any time. Information will be updated promptly. If you wish to deactivate your account or need to make changes to personal data you cannot directly edit through profile editing tools, email info@salientsys.com for assistance. Removed information may persist in backup copies for a reasonable period but will not be generally available to other users. 

If you wish to exercise any of the rights described above, you may contact us at any time by emailing us at info@salientsys.com. We will process and respond to your requests without undue delay and in any event within one month of receiving the request, unless a longer period is required due to the complexity of the request. In such cases, our response time may be up to three months, as permitted by Article 12 of the GDPR. 

You may exercise rights related to the protection of personal information by requesting access to your personal information or the correction, deletion or suspension of processing of your personal information, etc. pursuant to applicable laws such as the Personal Information Protection Act (“PIPA”). You may also exercise these rights through your legal guardian or someone who has been authorized by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Enforcement Regulations of the PIPA. You can also withdraw your consent or demand a suspension of the personal information processing at any time. 

Additional Use and Provision of Personal Information  

In accordance with the PIPA, we may use or provide personal information within the scope of reasonably r elated to the initial purpose of the collection, in consideration of whether disadvantages have been caused to data subjects and whether necessary measures have been taken to secure such as encryption, etc. We will determine with due care whether to use or provide personal information in consideration of general circumstances including relevant laws and regulations such as the PIPA, purpose of use or provision of personal information, how personal information will be used or provided, items of personal information to be used or provided, matters to which data subjects provided consent or which were notified/disclosed to data subjects, impact on data subjects upon the use or provision, and measures taken to protect subject information. Specific considerations are as follows:   

  • whether the additional use/provision is related to the initial purpose of the collection;  
  • whether the additional use/provision is foreseeable in light of the circumstances under which personal information was collected and practices regarding processing;  
  • whether the additional use/provision unfairly infringe on the interests of the data subject; and  
  • whether the necessary security measures such as pseudonymization or encryption were taken. 

Changes to our Privacy Policy 

This Privacy Policy applies to all information collected by us or provided to us on and after the Effective Date. We reserve the right to make changes to this Privacy Policy as we deem necessary. Salient Systems will notify you of any material changes by posting them on the Website or other relevant platforms. We encourage you to periodically review this Privacy Policy to stay informed about what information is collected, how it is used, and to whom it is disclosed. Your continued use of our services and access to the Website subject to this Privacy Policy will signify your acceptance of any changes to the Privacy Policy. 

Contact 

If you have any questions, complaints, or comments regarding our Privacy Policy, please contact Salient Systems at: Salient Systems NorthTech Business Center 4616 W. Howard Lane Bld. 1, Suite 100 Austin, TX 78728, Email: info@salientsys.com  

Last Updated: March 20th, 2024 

For additional information see Terms of Services

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