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Associate Trainer

Job Title: Associate Trainer

Location: Austin, TX

Job Summary:

Salient is an industry leader of enterprise Security Solutions that raises the bar for anytime, anywhere access for video surveillance. If you enjoy teaching, innovation and autonomy, this position is for you. Training responsibilities include educating integrators and dealers on Salient’s video management system, CompleteView 20/20, to efficiently and effectively install CompleteView 20/20 and configure it to the needs of their customers.  If you have an outgoing personality and are highly motivated to provide a great customer experience, then this is the role for you. Founded in 1995, Salient is an industry-leading, Austin-based firm that provides Video Surveillance Management Systems (VMS) to SMBs and large-scale enterprise clients across vertical markets nationwide.

Job Duties:

  • Ability to explain technical information in a simple and understandable way to individuals with little or no prior experience with Salient’s products or the video surveillance industry
  • Foster positive customer relationships by delivering the highest quality educational experience
  • Excellent listening, verbal, and writing skills 
  • Prior technical teaching experience 

Roles & Responsibilities:

  • Reports to Training Manager
  • Provide quality service to Salient’s internal staff and external customers in all assigned tasks, while upholding Salient’s values at all times
  • Work collaboratively with Sales, Marketing, Engineering, Administration and Support as requested

Job Qualifications:

Knowledge, Skills, and Abilities:

  • Strong organizational and time management skills with an excellent attention to detail
  • Possess a strong technical aptitude
  • Mid-level experienced with Win7/ Win 10/ Pro 64-bit & Win Server 2012 and higher
  • Able to set up and maintain classroom IP network configurations and troubleshoot classroom network connectivity issues without assistance. Networking: one of the following are desired but not required CCNA, (CompTIA A+/ N+ or other networking certification)
  • Understands common video compressions (MJPEG, MPEG4, H.264)
  • Mid-level experience with MS Office (Word, Excel, PowerPoint) and Adobe PDF
  • Resourceful at resolving customer challenges 
  • “Can do” attitude that is service oriented with excellent communication skills
  • Excellent verbal, written and phone skills supported by strong interpersonal skills and ability to work both independently and cross functionally within a team structure

Salary:

Salary commensurate with experience

Education and Experience:

College degree in business or related discipline preferred.  Previous experience with training and knowledge of technology highly desirable. 

Interpersonal Skills:

Present a professional image at all times to customers, consultants, partners and end users.

Working Hours:

9 a.m. – 5 p.m. Flexibility may be required to meet needs of customers in different time zones.

Working Environment:

Work usually based in our Austin-based HQ office.  Travel in support of training initiatives as required or requested.

Physical Demands:

Able to lift and carry 25lbs. (about the same as carrying your small dog into the vet)

Note: This is an outline of the primary tasks assigned and may be changed at the discretion of management, formally or informally, either verbally or in writing. All team members are expected to assist Salient in achieving its goals even if such tasks are beyond the scope of this outline. The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

Please apply with your resume to info@salientsys.com

For more information about positions email at . Salient Systems Corporation is an EOE.