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Desktop Support Specialist

Job Title: Desktop Support Specialist

Location: Austin, TX

Job Summary:

Salient is an industry leader of enterprise Security Solutions that raises the bar for anytime, anywhere access for video surveillance. We are in the process of expanding our Support Services Department to better assist our internal customers. The successful candidate will want to join an exciting fast-paced environment and have the opportunity to develop their skills and grow with our organization. A fun, entrepreneurial spirit, as well as, initiative are key elements of the Salient environment.

Company:

Salient Systems develops Video Management Software and manufactures servers for the physical security industry. Salient Systems products are designed for recording, live view and investigations of both analog and IP video cameras for video security installations. The product, CompleteView 20/20, is designed with the IP network in mind. A suite of features provide for minimal bandwidth impact and easy system administration.

Job Qualifications:

  • 3+ years of technical support or related experience
  • Excellent communication skills
  • Solid understanding of networking and TCP/IP
  • Highly Motivated
  • CompTIA A+ or equivalent certification is preferred
  • Graduation from an accredited two-year college or technical school. Bachelor’s degree in related field preferred.
  • Knowledge of Personal Computer Hardware and Software; IP-based Networking, and Microsoft Windows Operating Systems.
  • Experience with PC refreshes, deploying new IT equipment, installation of software, network maintenance, and system de-commissioning

In addition to the above qualifications, the successful candidate will be customer service oriented, possess strong troubleshooting/analytical/problem solving skills, have excellent teamwork skills, and demonstrate the ability successfully complete projects on schedule.

Roles & Responsibilities:

The Desktop Support Specialist will be primarily responsible for supporting internal customers and their Windows desktops, laptops, and peripherals. The Desktop Support Specialist will address, troubleshoot, and resolve users IT equipment and software issues as well as use web based applications to log, track and close these issues. This includes installing and upgrading hardware and software, imaging and deploying workstations, configuring and refreshing PCs, troubleshooting network issues, and responding to and resolving application and server related problems. Administration of several of the business’ software tools, vendor interaction, as well as management of WAPS, AV equipment, and endpoint and peripheral inventory management will be required.

Other tasks and project opportunities may be available as the company grows. This position reports to the Director of Support Services. No Travel required.

Salary:

Salary is commensurate with experience. Salient Systems provides an excellent benefits package which includes company provided health, optional employee paid dental, vision, AD&D, LTD and more.

Working Environment:

Work based in our Austin-based HQ office.

Physical Demands:

Note: This document is an outline of the primary tasks assigned and may be changed at the discretion of management, formally or informally, either verbally or in writing. All team members are expected to assist Salient in achieving its goals even if such tasks are beyond the scope of this outline. The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

Please apply with your resume to it_jobs@salientsys.com

For more information about positions email at . Salient Systems Corporation is an EOE.