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Technical Support Analyst

Job Title: Technical Support Analyst

Location: Austin, TX

Job Summary:

Salient is an industry leader of enterprise Security Solutions that raises the bar for anytime, anywhere access for video surveillance. We are in the process of expanding our Professional Services in support of our customer base and sales team. The successful candidate will want to join an exciting fast-paced environment and have the opportunity to develop their skills and grow with our organization. A strong desire to provide an awesome customer experience and a fun, entrepreneurial spirit, as well as, initiative are key elements of the Salient environment.

Job Duties:

  • Support customers by taking phone calls and emails regarding technical issues that need resolution
  • Address, troubleshoot, and resolve technical issues, as well as, use web based CRM applications to log, track and close incidents
  • Provide feedback to management on reported problems, identify bugs, and contribute to the Salient Systems knowledge
  • Other tasks and project opportunities may be available as the company grows

Roles & Responsibilities:

  • Reports to the Technical Support Supervisor
  • Provide quality service to Salient’s internal staff and external customers in all assigned tasks, while upholding Salient’s values at all times
  • Work collaboratively with Sales, Accounting, Marketing, Manufacturing and Administration as requested

Job Qualifications:

Knowledge, Skills, and Abilities:

  • 1+ years of technical support or related experience
  • “Can do” attitude that is service-oriented with excellent communication skills
  • Solid understanding of networking and TCP/IP
  • Self-motivated & driven to succeed
  • Resourceful at resolving customer challenges
  • Graduation from an accredited two-year college or technical school. Bachelor’s degree in related field preferred.
  • Knowledge of Personal Computer Hardware and Software; IP-based Networking, and Microsoft Windows Operating Systems

In addition to the above qualifications, the successful candidate will be customer service oriented, possess strong troubleshooting/analytical/problem solving skills and demonstrate the ability successfully complete projects on schedule.

Education and Experience:

Previous experience in the physical security industry and/or video surveillance product knowledge is a plus.

Salary:

Salary is commensurate with experience. Salient Systems provides an excellent benefits package which includes company provided health, optional employee paid dental, vision, AD&D, LTD and more.

Working Environment:

Work based in our Austin-based HQ office.

Physical Demands:

Note: This document is an outline of the primary tasks assigned and may be changed at the discretion of management, formally or informally, either verbally or in writing.  All team members are expected to assist Salient in achieving its goals even if such tasks are beyond the scope of this outline.  The job description does not constitute an employment contract, implied or otherwise, other than an “at will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

Please apply with your resume to info@salientsys.com

For more information about positions email at . Salient Systems Corporation is an EOE.