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ORCAs in Action January Blitz 2023
January 31 @ 2:00 pm - 3:30 pm
2 – 3:30pm EST
The ORCAs in Action initiative, a coalition of the nation’s organized retail crime associations, will hold the latest in a series of virtual conferences.
This event will feature a series of presentations on several topics critical to the fight against organized retail crime.
Customer Aggression and Violence and the Impact on Associates
In this session we take a closer look at some winning strategies to help keep employees safe in the face of growing aggression and violence in the retail workplace. Psychologist Gethin Nadin talks about the need for every customer-facing team to be more aware of the ways increased customer aggression is affecting employees—and the result of inaction. For retailers struggling to attract and retain employees, understanding the best ways to support employee well-being plays a large part in how we retain quality talent.
What’s NEW in ORC Technology
The tools of technology open doors and minds to the exponential power of information with better results and less effort. We fight ORC by working hard—but also by working smart; making the best use of the tools at our disposal and searching for the best path to lead us forward, support our needs, and reach positive outcomes. In this discussion we focus on the effective use of technology, some of the latest tools used today against the onslaught of organized retail crime, and how your teams can benefit by staying current and informed.
Dissecting Success: Operation Boiling Point Scalds a Major ORC Network in Chicago
In this presentation we break down a highly successful 2022 ORC investigation involving tens of millions of dollars in the greater Chicago market. Special Agent Brian Sampson with Homeland Security Investigations and Frank Patercity with Kroger offer their perspectives to help better understand how the case was initially identified, how it developed, other key factors essential to the investigation, and the retail and law enforcement partnerships that helped bring it all together.