Salient Product Lifecycle Policy
Salient’s software and hardware products follow defined lifecycle stages, milestones, and policies. Software lifecycle status generally applies to each major CompleteView version, while specific releases may be managed separately when compatibility, migration, or support requirements differ. Hardware lifecycle status applies to Salient hardware product lines and configurations.
Stages
Salient software and hardware products progress through defined lifecycle stages. The table below describes each stage and how it applies to Salient products.
| Stage | Application | Definition |
| Active | Software and Hardware | A generally available product with active, ongoing engineering investment. |
| Mature | Software | A supported software release that is no longer actively developed with new features. Maintenance, technical support, and availability continue throughout its supported lifecycle. |
| Limited Availability | Software | A transitional stage for releases being phased out. Downloads, standard technical support, license expansion, and orders for supported Salient configurations continue, but new feature investment has ended. Availability on newly manufactured systems is subject to compatibility with supported operating systems, platforms, hardware, and software dependencies. |
| Retired | Software and Hardware | A product that has completed its lifecycle and is no longer generally available for sale, download, or standard support. |
Notices
Lifecycle notices communicate upcoming transitions between stages and give customers time to plan for changes in product availability, support, and migration requirements. Notices are distributed by email and published online as applicable.
| Types of Notices | Application | Definition | Timing of Notices |
| General Availability | Software and Hardware | Indicates that a product is available for general sale and begins the Active stage. | At public launch |
| End of Maintenance | Software | Indicates the planned transition from Active to Mature, when new feature investment ends and the product enters maintenance. | 3 to 9 months before the planned transition to Mature |
| End of Sale | Hardware | Indicates when a hardware product will no longer be available for sale or order. | 3 to 6 months before the product is no longer available for sale, subject to supplier availability and supply constraints. |
| End of Life | Software and Hardware |
For software, provides advance notice that a release is entering Limited Availability and communicates its Retirement Date. The release remains in Limited Availability until that date, when it reaches End of Life and transitions to Retired. For hardware, communicates the planned end of product availability and transition to Retired, subject to supplier availability and supply constraints. |
Software: 9 to 12 months before the planned Retirement Date. Hardware: Timing may vary based on supplier availability and other supply constraints. |
Salient Software Product Lifecycle
Salient software products generally follow a lifecycle tied to the major version number. An End of Life notice begins the Limited Availability stage and communicates the planned Retirement Date, giving customers time to plan and complete their migration. On the Retirement Date, the software reaches End of Life and transitions to Retired. Specific releases may be managed separately when compatibility, migration, or support requirements differ within a major version.
| Notices |
General AvailabilityAt public launch |
End of Maintenance3–9 months before Mature |
End of Life9–12 months before Retirement Date |
Retirement DatePlanned retirement |
| Status | Active | Mature | Limited Availability | Retired |
| CompleteView v8 |
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| CompleteView v7 |
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| CompleteView v6 |
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| CompleteView v5 |
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| CompleteView v4 |
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The table below defines product availability, engineering investment, support, training, and documentation expectations throughout each software lifecycle stage.
| Active | Mature | Limited Availability | Retired | |
| Availability | Available for purchase and download | Generally available for purchase and download. Availability on newly manufactured systems depends on compatibility with Salient’s current hardware and operating system platform. | Available for download and purchase, including licenses and Salient systems where supported. Availability on newly manufactured systems depends on compatibility with current Salient hardware, operating systems, server platforms, and software dependencies. | Not available for purchase or general download |
| Engineering | New features, bug fixes, and critical security fixes delivered through supported releases | No new feature investment. Maintenance, bug fixes, and critical security fixes may be provided based on severity, feasibility, and available upgrade paths. | No new feature investment. Approved maintenance, critical, or exceptional fixes may be provided based on severity, feasibility, customer impact, and available migration paths. | No engineering maintenance, bug fixes, or security fixes |
| Technical Support | Standard phone and email support | Standard phone and email support | Standard technical support continues through the communicated transition period. Support ends when the release is Retired, unless a contractual obligation applies. | No standard support |
| Training / Certification | Available | Existing training and certification may remain available. New training and certification are not guaranteed. | Existing training and certification materials may remain available. New training or certification investment is not guaranteed. | Not available |
| Documentation | Available and current | Available and maintained | Existing documentation remains available to support customers and migration through the transition period. | Removed from general distribution. Lifecycle and retirement information remains available for reference. |
Salient Hardware Product Lifecycle
Salient hardware products follow a lifecycle tied to each hardware product line. Each product line progresses through the lifecycle based on product availability, supplier constraints, support, and warranty considerations.
| Active | Retired | |
| Availability |
Available to all customers (Salient and OEM) Supply Constraints: Proactively communicated internally as events occur Last Time Buy: Communicated at either supplier notice or 90 days, depending on which is earliest |
Not available for purchase (Salient and OEM) Warranty extensions are not available to sale |
| Engineering |
Revisions: Delivered to optimize product availability and price to performance |
No further product revisions |
| Support and Warranty |
Support: Phone and email support available Warranty: Warranty available at point of sale; post-sale extensions available by quote (options and pricing may vary by model and timing) Product documentation: Available online |
Support: Phone and email support available for covered/active warranties Warranty: Warranty coverage continues until the warranty term expires for each specific server, even if that term extends beyond Salient’s product EOL Product documentation: Available by request |