In today’s fast-paced security environments, organizations need tools that are not only powerful but also accessible from anywhere. Salient’s CompleteView offers a robust platform for managing security systems, and with recent developments in the web and mobile clients, operators can now remotely access key features once available only on the Desktop Client. This evolution brings increased flexibility and provides a more user-friendly and consistent experience for both security personnel and investigators.
This blog delves into the key difference between the desktop, web, and mobile clients of CompleteView and highlights the essential features that will be available in future releases, including enhanced playback and export capabilities, designed to streamline investigations.
The Value of Web and Mobile Accessibility
The true value of CompleteView’s web and mobile clients lies in mobility, flexibility, and ease of access. Unlike traditional desktop clients that require installation on a specific machine, the web client enables users to securely access video from any browser without complex IT deployment or updates. This makes it easier for organizations to scale access across multiple users and locations, while also simplifying investigations with modern UI enhancements.
Meanwhile, the mobile client empowers security personnel to stay connected while in motion, offering continuity as an event unfolds. For example, in a school security scenario, an officer at the security desk can monitor live video via the web client while the School Resource Officer (SRO) responds to the incident with their mobile device in hand – viewing the same video feed in real-time. This coordinated response ensures situational awareness from both fixed and mobile positions, improving reaction time and teamwork without being tethered to a specific device.
Live View Capabilities Across Platforms
For those managing security systems, the ability to monitor live camera feeds is essential. CompleteView’s Desktop Client has long provided operators the ability to view and configure live camera feeds. With the web and mobile clients, this functionality is extended, allowing users to access live views remotely, using a laptop, tablet, or phone.
Currently, the live view feature in the web and mobile clients supports the ability to search for and select cameras or views to display making it perfect for quick monitoring from virtually anywhere. For security officers responding to an alert in the middle of the night, the convenience of viewing live footage from a browser or mobile device means they quickly see what is happening at their site from anywhere.
Playback Available Now, Enhanced Features Coming Soon
One of the core features of CompleteView is its ability to provide playback capabilities for reviewing footage. As of today, users can play back video from a single camera at a time on mobile and web clients. This feature is invaluable for quick reviews, but for more complex investigations, particularly involving multiple cameras, additional functionality is on the way.
Soon, users will be able to play back multiple camera feeds simultaneously in the web client. Multi-camera playback functionality is an essential upgrade for investigators, enabling them to track movements across multiple areas and analyze complex incidents more effectively. The ability to scrub through footage from different cameras and export specific clips will save time and increase efficiency, especially for those working remotely. With the new multi-camera playback functionality available in the web client, investigators can easily search and review video seamlessly anywhere.
Exporting Footage Made Easy
The Web Client delivers a new streamlined process, which enhances efficiency by enabling multi-camera review and multi-clip download, ensuring video can be easily exported. Investigators can easily download only the video they need for the event.
Ensuring Security and Privacy
One of the most common concerns with cloud-based and remote monitoring systems is data security. CompleteView’s cloud services come equipped with end-to-end encryption and secure traffic management, ensuring that sensitive data is protected. Salient Cloud Services with Remote Access gives users easy access for secure remote viewing, search, playback, and export.
Federation Support: Easy Access for a Multi-Site Deployment
Another important feature coming soon is federation support in the web and mobile clients. This capability will allow credentialed users to easily switch between locations and view the cameras and recordings associated with each site in the deployment. With a simple drop-down menu, users can seamlessly move from one site to another, providing unified access to all necessary live view, playback, and export functions. The improves to the ability to quickly move between different sites in the Federation, without having to log in again.
Furthermore, CompleteView clients will optimize the path when accessing a deployment via Salient Cloud Services. Initially, all traffic routes through the secure connection. Once connected, the client assesses if it is on the same network as the Management and Recording Servers. If resources are available locally, it connects accordingly for improved live view and playback performance. The client continuously monitors the connection, switching back to the cloud if local access changes, without requiring user intervention
Improving the Customer Experience
All these new features in CompleteView’s web and mobile clients translate to an improved customer experience. The ability to quickly access, review, and export footage without needing to be on-site changes how security personnel and investigators do their jobs. Additionally, lessons learned from customer feedback are being applied to the web and mobile clients, ensuring an optimized and consistent user experience across our platform.
CompleteView’s Evolving Capabilities
CompleteView is rapidly evolving to meet the needs of modern security operations, with web and mobile clients providing the flexibility and accessibility needed in today’s dynamic environments. From multi-camera playback to enhanced export features, these upcoming releases will empower security personnel to work more efficiently from anywhere.
Whether you’re a security officer monitoring live events or an investigator reviewing footage, CompleteView offers the tools you need, now accessible via web and mobile clients. And with federation support, security will become even easier to access across multiple sites, streamlining operations and saving time. The future of security management is here, and CompleteView is at the forefront.
