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For loss prevention professionals, the art of interviewing and interrogating is a critical skill. Techniques to handle interviews have evolved significantly over the years.

How can security leaders charged with investigations handle the management of interviewers and interrogators, as well as handle interviewing, including dealing with false confessions and misleading information?

Learning Objectives:

  • Explore the evolution of investigations and interviews.
  • Discuss the evolution of case law and learn from previous real-world examples.
  • Describe how to measure and monitor staff involved in interviewing and investigations.
  • Consider the legal and moral obligations to make sure your interviewers are acting in a relevant, legal manner.
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