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Customer Aggression and Violence and the Impact on Associates

In this session we take a closer look at some winning strategies to help keep employees safe in the face of growing aggression and violence in the retail workplace.

Psychologist Gethin Nadin talks about the need for every customer-facing team to be more aware of the ways increased customer aggression is affecting employees—and the result of inaction.

For retailers struggling to attract and retain employees, understanding the best ways to support employee well-being plays a large part in how we retain quality talent.

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